Shipping policy
Shipping & delivery
Do you offer free shipping?
We do offer free shipping for qualifying orders, available based on destination. See below for the qualifiers by country/region*:
DESTINATION FREE SHIPPING MINIMUM
United States (Contiguous 48) $50 USD+
Canada $75 CAD+
United Kingdom £50 GBP+
Alaska, Hawaii, US Territories & APO/FPO Shipping fee applies
If you still have questions, feel free to reach out to us here and we’ll help provide any information you need.
*Free shipping qualifiers may change during promotional periods.
Do you offer expedited shipping?
We currently offer expedited shipping in the U.S. and the UK (flat rate expedited shipping costs $15 in the U.S. and £15 in the UK).
*Please note that expedited shipping is not offered on orders containing Body Mist.
How much does standard shipping cost?
Standard shipping rates are the following, depending on your location:
United States— $8 USD
Canada— $15 CAD
United Kingdom— £5 GBP
My order was marked as delivered but I haven't received it.
We understand it's frustrating when a carrier has marked your order as delivered and you still haven't received it. We ask that you please allow the shipping carrier a window of two business days after the order was marked as delivered for it to arrive, as it's not uncommon for there to be a delay in this process.
If your order still hasn't arrived after two business days, please reach out to us at info@saltandstone.com so we can help.
Additionally, please keep in mind that any instances of damaged or lost items must be reported to Salt & Stone within 30 days of delivery.
What is your current processing and shipping timeframe?
Our current processing time is 3 business days. It can take an additional 3-8 business days for delivery, depending on the carrier.
Where do you ship from?
Orders ship from different locations depending on where the order is being routed to. Please see the below breakdown of our shipping locations:
United States: Orders ship from Valencia, California
Canada: Orders ship from Brampton, Ontario
United Kingdom: Orders ship from Greater Manchester, England
Where do you ship to?
We offer shipping within the United States, including Alaska, Hawaii, and U.S. territories such as Puerto Rico, the U.S. Virgin Islands, and Guam. We also ship to Canada and the United Kingdom. All orders are domestically dispatched from our warehouse locations in the United States, Canada, and the United Kingdom.
*Due to shipping restrictions, we are unable to ship Body Mist products to Alaska, Hawaii, and the U.S. territories at this time.
Where is my order?
Click here to track your order here. If you need any additional assistance, please email us at info@saltandstone.com.
My package was stolen. What should I do?
We're so sorry to hear that your package is missing. Unfortunately, we're not able to file claims on packages that were stolen, so we recommend reaching out to your local authorities for help.