Refund policy

Can I return or exchange an item that I received as a gift?
Click here to initiate a gift return. Feel free to reach out to us at info@saltandstone.com if you need further assistance. 
What is your return policy?
We accept returns and exchanges within 30 days of purchase for items that are unused and in their original carton packaging. For health and safety reasons, we are unable to accept returns of opened, used, or tested personal care products, unless the item is defective or arrived damaged.

You will be refunded the full amount of the returned items, minus a $5 handling fee to cover restocking. Please note that original shipping charges are non-refundable, as these are paid directly to the carrier.

We are only able to accept returns from orders placed through saltandstone.com. For orders purchased through third-party retailers, please contact the original place of purchase.

*Note: Orders determined to be fraudulent or associated with suspicious activity are not eligible for return, refund, or replacement. Salt & Stone reserves the right to deny service or cancel orders that we believe are intended to exploit our systems or policies.
How do I initiate a return or exchange?
We're sorry to hear that you didn't love your items—to start a return or exchange in the United States, please visit our returns portal by clicking here.

For international orders, please reach out to info@saltandstone.com with your order number and the products you'd like to return or exchange. We'll be more than happy to assist you.
When will I receive my refund for my recently return item(s)?
Refunds are issued once your return has been processed by our team, which typically takes 1-2 business days for review. Upon approval, the refund will be processed to your original form of payment or, alternatively, a Salt & Stone gift card. Please allow 3-10 business days for the refund to be reflected, depending on your banking institution.